Site owner: OUMMI COLLECTION FZCO

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between, on the one hand, OUMMI COLLECTION FZCO, operating the website oummimuslim.com, and, on the other hand, any person making a purchase via the oummimuslim.com website (hereinafter "the Customer").

Any order placed on the site implies full and unreserved acceptance of these General Terms and Conditions of Sale.

We invite you to read these conditions carefully before placing an order.

OUMMI COLLECTION reserves the right to modify these GTC at any time.

The applicable version is the one in force on the site at the time of order validation.

 

Our commitment

At OUMMI COLLECTION, we are committed to establishing clear, transparent and balanced conditions.

These General Terms and Conditions of Sale have been drafted to protect both our customers and our company, in a spirit of fairness and mutual respect.

We undertake to act with sincerity, professionalism and good faith in each of our business relationships.

ARTICLE 1 – PRICE

Product prices are indicated in euros (€), all taxes included, excluding delivery costs.

Orders are payable exclusively in euros, regardless of their origin.

oummimuslim.com reserves the right to modify its prices at any time.

Products are invoiced based on the rate in effect at the time of order validation.

ARTICLE 2 – ORDER

2.1 – Acceptance of conditions

Any order placed on oummimuslim.com implies full and unreserved acceptance of these General Terms and Conditions of Sale.

The Customer acknowledges having read them before validating their order.

2.2 – Product availability and pre-orders

The products offered on the site are available within the limits of stock.

In the exceptional event that an item is no longer available after order validation, the Customer will be contacted by customer service within a reasonable time to offer them:

• either an exchange for an available item;

• or a refund of the amount concerned, made by the original payment method or as store credit, according to the Customer's choice.

Some items may be offered for pre-order. In this case, an estimated delivery time is mentioned on the product sheet.

2.3 – Accuracy of information

When creating their account or placing an order, the Customer undertakes to provide accurate, complete and up-to-date information.

oummimuslim.com cannot be held responsible in case of error in the information provided by the Customer (address, email, phone number, etc.).

In case of an error found after order validation, the Customer is invited to contact customer service as soon as possible.

Any modification may be made as far as possible, especially if the order has not yet been prepared or shipped.

2.4 – Legal capacity

Only persons legally capable of entering into a contract may place an order on oummimuslim.com.

2.5 – Account suspension or closure

oummimuslim.com reserves the right to suspend or close a Customer's account in case of non-compliance with these General Terms and Conditions of Sale.

Any person whose account has been suspended or closed may not place a new order without prior authorization.

ARTICLE 3 – ORDER VALIDATION

3.1 – A confirmation email summarizing the order (products, price, quantity, etc.) will be sent to the customer by oummimuslim@gmail.com

3.2 – The product sales contract will be concluded when the Customer, after having had the opportunity to check the details of their order and its total price, as well as to correct any errors, confirms it to oummimuslim.com to express their final acceptance of the quote or purchase order.

3.3 – Any order confirmed by the Customer constitutes the conclusion of the sales contract and, consequently, the acceptance of the prices, description, quantity of products available for sale and the clauses contained in these general terms and conditions of sale.

3.4 – The data recorded and stored by oummimuslim.com constitute proof of all transactions carried out between oummimuslim.com and its customers.

3.5 – An order is considered validated only after receipt of payment.

3.6 – Once the order is validated, no modification or cancellation is possible.

ARTICLE 4 – DELIVERY AND NON-CONFORMITY

4.1 – Delivery times

Orders are shipped within an average of 7 working days for Metropolitan France, and up to 7 additional working days for deliveries outside France, from receipt of payment.

These times are indicative.

4.2 – Delivery address

Products are delivered to the address or relay point indicated during the order.

Any address error attributable to the Customer is their responsibility. Re-shipping costs are at their expense and are not refundable.

4.3 – Transfer of risks

Responsibility for the products is transferred to the Customer upon receipt.

4.4 – Non-conformity

In case of non-conformity, the Customer has 3 working days after receipt to send a complaint by email.

Items must be returned in their original, unworn condition and in their original packaging.

After verification, the refund will be made exclusively in the form of store credit, allocated to the customer account associated with the email address used during the order. This credit is usable on oummimuslim.com.

Return shipping costs remain the responsibility of the Customer.

ARTICLE 5 – PAYMENT

5.1 – Payment methods

The Customer can pay for their order online by:

• Bank card via Stripe

• PayPal

• Apple Pay

• Payment in installments (when this option is offered at the time of payment)

5.2 – Payment security

Bank information is encrypted and transmitted securely (SSL protocol) directly to the relevant payment platforms.

oummimuslim.com never has access to the Customer's banking data.

5.3 – Payment debit

The total amount of the order is debited at the time of payment validation.

If the Customer chooses payment in installments, they will be debited according to the schedule proposed by the payment service provider selected at the time of order validation.

5.4 – Order validation

The order is processed and shipped, subject to item availability, after confirmation of payment receipt or financing validation in case of installment payment.

5.5 – Invoicing

An invoice is sent by email upon order confirmation. It can also be requested at any time from customer service.

ARTICLE 6 – WARRANTY / LIABILITY

6.1 – Product conformity

The products offered on oummimuslim.com comply with current French legislation.

6.2 – Unavailability, pre-orders and force majeure

oummimuslim.com cannot be held responsible in case of stockout, delivery delay, strike (particularly in transport services), force majeure or any event beyond its control.

In the context of a pre-order, the deadlines communicated to the Customer are indicative. They correspond to production and delivery estimates and may change depending on constraints related to manufacturing, suppliers or transport.

A delay in the shipment of a pre-order will not automatically lead to the cancellation of the order, nor to the engagement of oummimuslim.com's liability.

6.3 – Photographs and color variations

The photographs presented on the site are not contractual.

OUMMI COLLECTION strives to represent items as accurately as possible. However, slight color variations may appear depending on:

• Screen settings

• Brightness

• Fabric rolls

Minor shade differences may therefore exist between the photos and the final product.

6.4 – We strive to provide a large quantity of fabric and cannot guarantee that the shades from different fabric rolls will be identical, so the colors of the items may vary slightly from the photos. 

6.4 – Site access

oummimuslim.com makes every effort to ensure access to the site under the best conditions. However, the site may be temporarily unavailable for technical reasons, maintenance or reasons beyond our control.

oummimuslim.com cannot be held responsible in case of interruption, malfunction or temporary unavailability of the site.

6.5 – Limitation of liability

Within the limits provided by law, oummimuslim.com cannot be held responsible for damages resulting from improper use of the site or non-compliant use of the products sold.

ARTICLE 7 – RETURNS & REFUNDS

7.1 – Complaint

Any return request or complaint must be sent by email to: oummimuslim@gmail.com.

7.2 – Return period

The Customer has a period of 14 working days from receipt of their order to make a return.

After this period, no return or complaint will be accepted.

7.3 – Return costs

Outbound and return shipping costs remain the responsibility of the Customer.

7.4 – Refund conditions

Refunds are made exclusively in the form of store credit.

This credit:

• Is strictly personal

• Is linked to the email address used during the order

• Is allocated to the corresponding customer account

• Is non-transferable

• Does not have an expiry date

It can only be used on oummimuslim.com, for a future order, by logging into your customer account.

 

7.5 – Reason for return

In case of a size error, dissatisfaction or any other reason not involving an error on the part of Oummi Collection, the Customer may return the items within the specified period to obtain a store credit.

7.6 – Carrier's responsibility

In case of loss of the returned parcel by the carrier (Mondial Relay, Colissimo or other), Oummi Collection cannot be held responsible.

Any compensation is the responsibility of the carrier chosen by the Customer.

7.7 – Conditions for returning items

Items must be returned:

• In their original packaging, in good condition

• With the printed invoice or a note mentioning name, surname and order number

• To the address or relay point indicated by customer service

• Intact and unworn (apart from simple try-on)

• Without odor, perfume, makeup, hair, dust or any trace of use

In case of non-compliance with these conditions, Oummi Collection reserves the right to:

• Either refuse the return and send the item back to the Customer at their expense;

• Or apply a proportional deduction from the amount of store credit granted, corresponding to the observed depreciation of the product.

ARTICLE 8 - CUSTOMER SERVICE

For any information or question, customer service is available to the customer at the following address: oummimuslim@gmail.com

ARTICLE 9 - PERSONAL DATA

oummimuslim.com undertakes to protect the personal data communicated by the Customer. All personal data concerning the Customer collected by oummimuslim.com are processed with the strictest confidentiality, in accordance with the provisions of the personal data protection policy.

ARTICLE 10 - CLICK AND COLLECT 

Orders placed via Click & Collect must be collected at the collection point communicated during order validation.

Payment must be made in full online at the time of order.

In the event of cancellation or withdrawal after payment validation, no refund by bank transfer will be issued. The amount paid will be credited as store credit, assigned to the customer account associated with the email address used during the order.

This credit is strictly personal, non-transferable and can only be used on oummimuslim.com.

ARTICLE 11 - UNCOLLECTED PACKAGES AND RETURN FEES

11.1 – Packages uncollected at relay point

Should the Customer fail to collect their order within the timeframe specified by the carrier (generally 7 days) and the order is returned to Oummi Collection, the Customer will receive a refund exclusively in the form of store credit, within 72 hours of the package being received by our services.

This credit will be assigned to the customer account associated with the email address used when placing the order.

The shipping costs initially paid will not be refunded, as this situation is not the responsibility of Oummi Collection.

11.2 – Coverage of return costs

Return costs are covered by Oummi Collection only in the event of a proven defect or an error attributable to the company.

Returns due to an exchange, a size error, or any other reason not involving fault on the part of Oummi Collection remain the responsibility of the Customer and must be shipped separately.

Should these conditions not be met, a proportional deduction corresponding to the incurred costs may be applied to the amount of store credit granted.

ARTICLE 12 - BRAND COMMITMENT

Oummi Collection is committed to making every effort to offer its customers a transparent, secure, and satisfying shopping experience.

We work with high standards and sincerity to offer quality pieces, crafted with care, and attentive customer service.

Should you have any questions or difficulties, our team remains available to find a fair and appropriate solution, respecting everyone.