ARTICLE 7 – REIMBURSEMENT

7.1 For any complaint, an email must be sent to the following address: oummimuslim@gmail.com

7.2 The outward/return shipping costs remain the responsibility of the customer.

7.3 Returns must be made within 14 working days of receipt. After this period, NO returns or claims will be considered.

7.4 We do not issue refunds on items that do not have any obvious defects or errors on our part.

7.5 In case of dissatisfaction, size error or any other problem not directly involving the Oummi Collection company, you have 14 working days to return the items and obtain a refund (in the form of a credit note ONLY).

7.6 Returns of items in Seine et Marne ( France ) via Mondial Relay or Colissimo, in the event of loss on the part of the carrier during the return of items , the responsibility of the company Oummi collection cannot be engaged. As for compensation, it will be the responsibility of the carrier.

7.7 Returns must be made as follows:

– The item must be in its original packaging (in good condition).

– The PDF invoice that the customer will have previously printed must be attached or a handwritten note containing the information related to the order which must be written by the customer.

– In the event of a return via Mondial Relay, the package must be returned to the relay point indicated in the return procedure email sent by customer service.

– Returned items must be intact and unworn (except for fitting). Items must not contain perfume, makeup, hair, dust or other traces that would invalidate the new appearance of the garment.

– A deduction of three euros per returned package is applicable due to the handling carried out as well as the various costs to which the Oummi collection company is subject.

If these conditions are not met, the Oummi collection company reserves the right to return your items without compensation at your expense.