7.1 – Return Request

Any return request or complaint must be sent by email to: oummimuslim@gmail.com.

7.2 – Right of Withdrawal

The Customer has a period of 14 working days from the receipt of their order to return an item.

After this period, no return or complaint will be accepted.

7.3 – Return Costs

Both outgoing and return shipping costs remain the responsibility of the Customer.

7.4 – Refund Procedures

In case of dissatisfaction, size error, or any other reason not involving an error on the part of Oummi Collection, the refund will be made exclusively in the form of store credit.

This credit:

• Is strictly personal

• Is assigned to the email address used during the order

• Is linked to the corresponding customer account

• Is not transferable

• Does not have an expiration date

It can only be used on oummimuslim.com, by being logged into your customer account.

7.5 – Loss of Return Package

In the event of the package being lost by the carrier during the return, Oummi Collection cannot be held responsible.

Any request for compensation must be made to the relevant carrier.

7.6 – Conditions for Accepting Returns

Items must be returned:

• In their original packaging, in good condition

• With the printed invoice or a note mentioning name, surname, and order number

• To the address or relay point indicated by customer service

• Intact, unworn (apart from simple trying on)

• Without odor, perfume, makeup, hair, dust, or any other trace of use

In case of non-compliance with these conditions, Oummi Collection reserves the right:

• Either to refuse the return and send the items back to the Customer at their expense;

• Or to apply a proportional deduction from the store credit amount granted, corresponding to the observed depreciation of the product.

Oummi Collection undertakes to act in good faith in the execution of its obligations and to treat each situation with seriousness, fairness, and professionalism.

We also expect our customers to act with honesty and respect in their dealings.