FREQUENTLY ASKED QUESTIONS
FAQ
Delivery
Did you send my order? I didn't receive any email.
Approximately 48 hours after placing your order, you should receive an email from our shipping provider "Boxtal" with all your tracking information. Remember to check your SPAM and junk folders.
If you can't find the email, you can track the progress of your order directly on our website. To do this, have your order number ready and go to the package tracking section.
If you still need assistance, please contact us and we will forward your tracking information to you.
Can I change the information provided when placing my order? (address, email, telephone number, etc.)
Yes, if your order has not been prepared, it is still possible. Contact us quickly to request a change.
Which carriers do you use to ship packages?
We work with Chronopost, Colissimo, Mondial replay for France.
Fedex, DHL, Happy Post for international.
Will I have to pay import taxes or customs fees to receive my package?
You may be subject to customs charges if you receive your order outside of France.
We recommend that you find out about the regulations in force in your country.
How do I track my order?
Once your order has been validated, you will receive an email within 48 hours from our shipping provider "Boxtal" containing all your tracking information.
You can also track the progress of your order directly on our website. To do this, please have your order number ready and go to the parcel tracking section.
I haven't received my order but it's marked as "delivered"
Please contact our customer service immediately to inform us of the situation and then open a dispute with the carrier in charge of the order within 72 hours of "delivery".
Payment
I didn't receive a confirmation email, was my order validated?
Check your spam and junk mail folders. If you don't find anything, you may have entered your email address incorrectly. Please contact us.
What payment methods do you accept?
We accept payments by credit card and PayPal.
I was charged twice. What should I do?
Please contact us with a copy of your bank or credit card statements so that we can investigate and correct the error.
Items
I'm between two sizes, I don't know which one to choose?
We recommend choosing the larger size, which you can always adjust if necessary.
Do you have a size guide?
Yes, it is visible on each product page on our website. You can view it here:
Are some colors transparent?
We provide you with all the information about the fabrics used in the description of our items. Please feel free to refer to it directly.
Returns & Refunds
How to make a return?
Please contact us by email (oummimuslim@gmail.com)
We will send you our return procedure.
What is the time limit for making a return?
You have 14 days to return an item to us.